Question 1

What exactly is VolunteerAlly?

Accepted Answer

VolunteerAlly is a platform that connects volunteers with organizations seeking volunteer help. Our software simplifies finding volunteer opportunities by allowing volunteers to create profiles, search for matching opportunities, and connect with organizations.

Question 2

In which areas/regions does VolunteerAlly currently operate in?

Accepted Answer

VolunteerAlly is based in Oahu, Hawaii, with plans to expand globally. We partner with local organizations that host volunteer opportunities in Hawaii.

Question 3

Are there any fees or costs associated with using VolunteerAlly services for either volunteers or organizations seeking volunteers?

Accepted Answer

VolunteerAlly does not charge organizations or volunteers any costs for using our software and website.

Question 4

What types of organizations does VolunteerAlly partner with?

Accepted Answer

VolunteerAlly partners with various types of 501(c)(3) nonprofit organizations, including charities, healthcare associations, environmental organizations, and more. View participating nonprofits at /partner-organizations.

Question 5

How frequently does VolunteerAlly update its database of volunteer opportunities?

Accepted Answer

The volunteer opportunity database updates automatically whenever a partner organization posts a new opportunity, so volunteers are notified when new events go live.

Question 6

How can I report a bug or provide feedback?

Accepted Answer

Visit /support/report-issue, complete the form, and submit it. The VolunteerAlly team will respond as soon as possible.

Question 7

How can I contact customer support?

Accepted Answer

Contact customer support through the form at /support/contact-us. After you submit the form, the VolunteerAlly team will get back to you as soon as possible.

Question 8

I forgot my password. How can I reset it?

Accepted Answer

Visit /sign-in, enter your email, and use Forgot password on the password screen. Enter the one-time code sent to your email, then create a new password. You will be logged in automatically after your new password is submitted.

Question 9

How to create a volunteer account?

Accepted Answer

Visit the VolunteerAlly sign-up page at /sign-up, enter your account information, and click Continue. Verify your email with the one-time code sent to you. Once verified, your VolunteerAlly volunteer account is active and you can start volunteering.

Question 10

What are the benefits of creating a volunteer account with VolunteerAlly?

Accepted Answer

VolunteerAlly volunteer accounts provide access to a wide range of volunteer opportunities, the ability to track volunteer hours, notifications about new opportunities, and ways to build community with fellow volunteers and organizations.

Question 11

How to create an organization account?

Accepted Answer

VolunteerAlly establishes close relationships with partner organizations. Contact us at /support/contact-us to learn more about VolunteerAlly and whether your organization is a good fit for the platform.

Question 12

What are the benefits of partnering with VolunteerAlly as an organization?

Accepted Answer

Organization partners gain access to VolunteerAlly volunteers, a dashboard for volunteer and event management, increased event visibility, streamlined communication with potential volunteers, and volunteer hour tracking. Contact us at /support/contact-us to learn more.

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